Knowledge sharing under certain circumstances, on the basis of knowledge of the wishes of the owner, by the realization by some technical means, by the knowledge holders diffusion of knowledge to the knowledge in their possession receiver, the receiver through the receiver, and then share and use internalized process. 

Compared with other assets, non-exclusive knowledge and without loss, even with the knowledge of the subject knowledge to others, still has the knowledge of its own, even in the knowledge provider (owner) interaction with the recipient being, information and experience gained by both sides will increase. 

In the knowledge management concepts Arthur Andersen Business Consultant proposed, the knowledge management using the formula defined as: KM = (P + K) S. Among them, KM represents knowledge management (Knowledge Management), P refers to the person (people), the symbol "+" refers to information and communication technologies to assist the construction of knowledge management; K is the knowledge (knowledge); Finally, s (share) share of th. 

Formula Description personnel, the importance of knowledge and IT knowledge management, knowledge sharing on the effectiveness of knowledge management plays a particularly important role. When s = 0 , KM would equal 1. 

Thus, knowledge sharing knowledge management can produce exponential growth effect, give full play to promote its effectiveness. 

On the other hand, according to the relevant research and practical experience indicates that: the biggest problem of knowledge management in knowledge sharing, but also organizational knowledge management or organizational learning to measure the performance of the most important a factor. Therefore, knowledge sharing has a central role in the field of knowledge management.

Companies willing to attempt to knowledge management, knowledge in development strategy, reshaping enterprise culture, implement knowledge measurement, set up the knowledge supervisor to try new things, to the practice of knowledge management. These companies must first understand the meaning of the following concepts.  

Direction of knowledge management: the enterprise must have a knowledge of the entity, the target value system and knowledge sharing, on the value system, enterprise ability of self-organization.  

Knowledge management system, enterprises must have a practice to provide direction for knowledge methods and strategies of the overall system, there must be the guiding principle of the knowledge sharing. 

Promote the corporate culture of knowledge management: the enterprise culture must support the knowledge innovation, knowledge communication and knowledge sharing behavior, enterprise employees must know how to learn together, know how to support knowledge innovation and knowledge sharing together.  

Flow of knowledge management way: within the enterprise to have a smooth way of knowledge sharing and knowledge exchange, make the enterprise employees know where to get need knowledge.  

Must have the support equipment and tools for knowledge management: the enterprise to provide the necessary equipment and tools for knowledge management, such as computer, network, internal publications, collecting enterprise knowledge and promote the flow of knowledge and sharing.  

To monitor knowledge: enterprises should establish feedback mechanism of knowledge, knowledge of enterprise management to make the necessary monitoring, in order to understand the knowledge management operation, and on the basis of the existing knowledge management, and design a new knowledge management solution.  

American productivity and quality center (APQC) : knowledge management should be a conscious strategy taken by the organization, it can guarantee the most in need of time will be most in need of knowledge to the people who need it the most. Can help people to work with this information, and, in turn, will be in different ways into practice, finally achieve the goal of improving organizational performance.  

Knowledge management is to assist organizations and individuals (People), around a variety of sources of Knowledge content (Knowledge), the use of information Technology (Technology), the implementation of Knowledge production, sharing, application and innovation, and individual, organization, operation, customer Value in the enterprise to create Knowledge as well as the economic performance and so on various advantage and create Value (Value) of the Process (Process) 

1. Direct the demand for enterprise knowledge management 

Enterprise knowledge base is built on a comprehensive basis to support enterprise knowledge management, and various professional functions, specific business processes and decision-making information needs to be tailored directly to the needs. First, to ensure maximum efficiency of enterprise knowledge management and application of information resources and immediacy. 

2. Information Resources comprehensive, accurate, authoritative, mass 

Taking into account the implementation of knowledge management companies to solve the problem of urgency, knowledge and information resources at all levels of decision-making enterprises in the knowledge base needed to design programs to achieve with extensive, stable and reliable source of information, specialized information resource channels, while have a strong expert group on information content screening selection. 

3. Effectiveness of Information Resources has sufficient safeguards 

Taking into account the business to face the increasingly fierce market competition, and increasingly international and technological innovation needs, the design must be based on the knowledge base of information resources with continuous, remote, real-time updates of performance to build. Ready to provide the latest information on industry trends and news, to facilitate rapid access to value-added enterprise information resources to implement decisions and resource library, to ensure optimum effectiveness of information resources provided services for business decisions. 

4. Implement Information Management Enterprise Information Resources 

The current era of knowledge economy, corporate knowledge as an economic development strategy for the development and utilization of resources, and create new economic value chain generated, effectively enhance the core competitiveness of enterprises demand. Enterprise Knowledge of design to be able to support enterprise creation, management, sharing information resource database, enterprise resource depth of knowledge and information exchange and sharing of information resources knowledge management. 

5. Strong application software support platform 

Based on the massive information resource database search, the external real-time collection of network information resources, distributed heterogeneous database cluster-style professional cross-database search, the associated application requirements, and enterprise information resource of knowledge management, knowledge base design to provide advanced technology, powerful, run stability of the entire application software platform, comprehensive support and meet the enterprise knowledge management and information resources development and utilization of actual needs.

Source：http://www.kmpro.cn/html/resource/manufacturer/11386.html

Most enterprises will encounter in the process of daily operations in the above question, expect a set of molding system and operation management methods to solve these problems. Through in-depth research of operators and industry corporate clients, heli jinqiao software targeted HollyKM has developed a set of knowledge management system. HollyKM system introduction 】 【 knowledge management system as a enterprise unified information platform, knowledge management, knowledge discovery and knowledge accumulation, distribution, online learning and the exchange and sharing, culture management into an organic whole, provide enterprises with perfect knowledge management support services. System of rich knowledge to show, a complete knowledge management process, and the difference of the different user information, can make the enterprise and its employees enjoy the unity, fast and convenient information service, improve service ability, enhance the capacity of knowledge management is enterprise becomes a powerful tool. System architecture:

Knowledge management system on the overall architecture was divided into three levels, respectively, use, management and the interface layer: user layer, above the layer including knowledge using and knowledge sharing; Management: above the middle two layer, mainly is the knowledge of information gathering, editing, management, organization, modeling, etc, in which knowledge sources to support documentation, web sites, the Internet and business systems; Interface layer: the system to provide the open interface, the realization of knowledge management system which can be used independently and support other business system integrating with customers at the same time, realize information sharing within the enterprise.

Advantages：

Advanced technology system characteristic  ： architecture and mechanism. System based on the REST architecture, support cluster deployment of distributed cache architecture, multiple source points domain, and can be used as a corporate portal SSO server; System fully consider the user's habits, habits of thinking, and fast accurate positioning knowledge demand, follow the "sense and simplicity" design concept, to simple and easy to use, simple interface interaction; Enhance details of experience, such as classification search, labels, filter, etc., under the use more convenient, more humane; Forms the enterprise knowledge management cycle, including the creation, acquisition, sharing, use and innovation, establish a unified knowledge work environment, encourage enterprises to accumulate, enhance the use efficiency of knowledge, System according to different readers, editors and management into the portal, flexible configuration portal layout and content;

System and business system can be carried out more forms, different depth of integration, data integration, process integration, business system integration; System multiple knowledge organization methods, multi-media retrieval, diversified content, provides the user with a rich variety of system function. System based on mature keywords, has a mature points, thread pool and caching with high performance and high accuracy.

Value ：

  system to improve operation efficiency to help quickly find relevant information and experience, shorten the operation time; Avoid unnecessary repetition work and improve working efficiency; Speed up the operation and training, reduce the cost; Stimulate innovation to share the good model and example; To promote learning, stimulate innovation ability; Enhance customer satisfaction guarantee service quality, improve customer service, maintain customer loyalty; Record customer information, grasp the customer demand, improve customer value. Set up good enterprise image and business reputation, form competitive advantage;

Article source: http://www.hollycrm.com/products/Knowledgebase/

For enterprises, email data is crucial, involves many of the enterprise internal and confidential information. How to effectively protect the E-mail data to prevent man-made destruction, especially avoid some irresistible external factors, such as an operating system error, the server hardware failure, or even room emergency power factors lead to loss of data, and so on. Administrators can take backup means that when there is a need for timely recovery system, it is very necessary.

Backup is the basis of the disaster, it is the point to prevent the system error or system failure cause data loss, and to apply all or part of a data set from the host's hard disk or the array is copied to the other storage medium process. In order to facilitate users to backup data, TurboMail mail system all the user data is stored in a single directory under accounts and mail, the user can by specifying a particular storage paths, the mail is stored in the appropriate disk space, and mail system data backup and recovery just for this directory can, very convenient.

Manipulation of the Settings

Click on the "new backup"

1 point per new backup, the system will set need backup email data backup, this is for system accounts backup folder. In addition, the administrator can also choose to manually install directory backup TurboMail elsewhere. In addition to the system administrator simple means of backup and restore function, TurboMail also supports full backup and incremental backup, allows administrators have more choices on the backup.

Windows can be made remote cwrsync incremental backup, local incremental backup can also through the software implementation. At the same time, local backup Windows can also be operated by FileGee tool, this tool is a graphical interface, simple operation. Linux version of mail system that can be made local incremental rsync, can also be made remote rsync incremental backup. The concrete operation steps, the user can query TurboMail website, to know more detailed information.

Article Source：http://www.turbomail.org/turbopost/turbopost8/content/aftersales3.html

2014-12-12 upload

Knowledge Systems (Knowledge Base System)

Knowledge systems are integrated as a resource, which includes hardware, software, information and related personnel, specifically the following:

Knowledge and the corresponding storage means.

Knowledge management systems and the corresponding mechanisms.

Knowledge acquisition mechanism and the appropriate personnel (including knowledge engineers, etc.).

Knowledge management.

Among them, the knowledge base and the corresponding storage mechanism is the basis of knowledge base system, which gives the collection of knowledge management, knowledge base system and storage entity in the computer; Knowledge management systems and the corresponding machine is set to run on a computer software, use it to manage the knowledge knowledge; knowledge acquisition mechanism and the appropriate personnel are given the knowledge base entrance and source of knowledge, which is knowledge acquisition mechanism, but also by the current common man - machine dialogue acquisition; Finally, knowledge base management system also requires constant maintenance to ensure the normal operation and use.

Knowledge system applications:

Research and development, Internet-based architecture, rapid analysis of enterprise knowledge structure, classification data store of knowledge, sharing knowledge application, enhance management efficiency, value-added business knowledge assets to enhance their core competitiveness of software systems.

Article from：

http://wenku.baidu.com/link?url=RSa9neTmDDhKoSAbTrWEG2TafhGuuRMIkM9fMWfvd1rwO503vUiPF5p8z8to9F0KQa3D7w3ttDXxy2Uq-n43Fu9IWDfihW-jAwWrQO0b5M3

2015-1-9upload by Andy

Enterprise knowledge management planning needs from corporate strategic level, the operational level, technical level three levels considered. Strategic planning 

level of knowledge management: starting from three dimensions to analyze, the first is "human" dimension to the corporate vision, policy, organization, etc. Thus, 

analysis of human knowledge of the extent of acceptance and support, and to determine the enterprise knowledge management policy conditions; the second is the 

"process" dimension to the use of business process knowledge, knowledge production activities, knowledge, content organization as an object, analyzes the status 

of intellectual activity and content companies to determine the status of enterprise knowledge utilization; third, "technology" dimension, network architecture, 

information platform and software as an object, to examine the technical platform for enterprise knowledge management support, to determine the maturity of 

knowledge management support technology. Learned from the results of the three dimensions of the current status of knowledge management, identify gaps and 

goals to be achieved, the timely adjustment of strategies to achieve the desired results. Business planning level knowledge management: knowledge and 

information generated in the work, and was applied and innovation in their work. So planning knowledge management systems and business processes must be 

associated with it. Journey through knowledge map, so knowledge and information is displayed in the company's business and operations during the cycle, so that 

employees know clear working at different stages of what information should be used; through knowledge networks showing the relationship between information and knowledge within the enterprise, easy Request the appropriate knowledge and information and knowledge to the owner. Establish the appropriate knowledge 

management system, with business planning and construction, will allow full play to the value of knowledge management systems. Technical planning level knowledge management: through information portals, internal and external resources is relatively fragmented form a unified whole, so that users can unify channels and 

personalized settings to access information and conduct the necessary work. Weaver collaborative management platform for e-cology how to help companies 

manage knowledge resources: the first to clearly recognize that our knowledge is not just a document, but more are other forms, such as external information, web 

resources, e-mail, text resources, databases, multimedia, and the presence of R & D projects, customers, production, personnel, administration, finance, process 

management, we need to sort out these resources and divided; the data warehouse, Portal integration, EAI integration, intelligent agents, document control system will sort out the good knowledge of integrated e-cology system, the completion of the process of knowledge generation; using knowledge e-cology system can 

provide access to, push, sorting, editing, workflow management technology innovation achieve promotion and application of knowledge; knowledge focuses on the application, with the knowledge of portal services, search engine services to help system service, service learning systems, intelligent systems and services to 

achieve the knowledge map, portals, BBS, electronic meetings, expert systems, intelligent search, data widely used in mining, will help promote business growth 

and work processes.

How Knowledge Management System Implementation

Knowledge management is the process of building a long-term, you need to follow the steps to complete, therefore, the need to establish a plan, a gradual phased implementation plan; in establishing the implementation 

plan should give full consideration to determine the characteristics of knowledge management knowledge management products must have good scalability, the 

lateral extensions and vertical expansion, indispensable; and most importantly, knowledge management is not a software and technology, theory and method but a management change is a management thought, Once you have the knowledge management methods and management ideas it possible to build a knowledge 

management system.

Implementation methods: starting from the application: In order to solve the current dominant enterprise document exists, the data is difficult to standardize

 management issues, improve knowledge sharing, the use of convenient, low work efficiency and quality of the status quo, companies need explicit knowledge of 

basic management lead deep into the knowledge management.

Macro Planning: The first step in knowledge management system is the current document management needs, but the explicit knowledge management is the 

process of building enterprise knowledge management system in a very small part, true knowledge management also need to establish macroeconomic planning. 

Digging deeper knowledge: Knowledge is not only documents, data, and more importantly the kind of broad definition of the type of knowledge, data items, the 

data in CRM, OA data, etc. Therefore, the information portal is knowledge management system an important part, can not be ignored. Problem of internal 

knowledge management focused on culture and the management system of enterprise management, knowledge management system in order to allow full value, 

companies need to build knowledge of performance, the contribution of knowledge into employee performance evaluation system, in order to ultimately achieve 

knowledge full participation in construction management, the establishment of a knowledge based management of enterprises, so that knowledge management real floor!

From:http://zhidao.baidu.com/question/1859750552546705507.html

Last modified by Andy 2015-1-30

I. Overview of Enterprise Knowledge Management

1, In today's increasingly competitive market, each firm are faced with how to enhance their competitiveness problems

Enhance the competitiveness of enterprises is reflected in many ways, such as providing new products fast, high-quality customer service, and constantly optimize the management of internal business processes, business-to-employee attraction and vigorously carry forward the corporate culture and so on. The formation and development of these core competencies in the final analysis are closely related to the degree of accumulation of business on their own past 

experience and relevant domain knowledge. Corporate wealth of knowledge accumulated quickly accumulated more 

competitive enterprises form the basis for the more of these competitive embodied obviously; on the contrary, if 

companies can not effectively accumulate their wealth of knowledge, will gradually be eliminated in market competition 

down.

2, enterprise managers focus on how to improve staff skills, improve employee productivity

The efficiency of enterprises and employees to help provide skills and support is closely related enterprises have high level of competence of employees, there are new entrants into the job of the general staff. How to precipitate a variety of 

standardized operating procedures and a variety of expertise to help ordinary people faster learning and mastering skills 

that will improve the overall efficiency of the key enterprises. In addition, for enterprise information workers (in the analysis, statistics, management, research and design work of the staff), to learn about the results of other people's work and 

knowledge, can provide great help to their work, they often achieve a multiplier effect .

3, how to enhance the innovation capacity of enterprises, help growing businesses

Business innovation is built on a solid foundation of knowledge, there is no good feedback to update the environment, it is difficult to innovate out of thin air. For example, in some outstanding companies, we often see such a situation, a good 

knowledge of the document is an internal browse hundreds of other employees, a thousand times, and extract their current work helpful content, further processing becomes into a new and valuable knowledge of the document, and the original documents are also using this knowledge in the process of continuous feedback has been improved and perfected, this 

accumulation, feedback, positive feedback process innovation is the only way to improve innovation capability.

Second, the program outlined

• In order to better address the Sanjiang internal document requires a lot of knowledge management problems, we 

recommend using electronic means, the network approach, information management methods to collaborate and manage 

business documents, and to help the progressive realization of the enterprise knowledge Sanjiang accumulation, improve 

work efficiency and innovation capabilities.

• The solution is:

• to provide a centralized document management, document control information rights centralized collaborative working 

platform:

- Use the standard template document structure and improve the efficiency of the production of documents

- Unified document control and information sharing platform, efficient connect team members and partners

- Reduce the risk of documents and information security

• The entire program applies to all units Sanjiang document collaboration and document libraries and various departments and work teams. If Sanjiang companies have departmental archives, libraries, and document libraries, you can use this 

platform for docking with the way the whole enterprise unified document management and utilization.

Third, the program returns

• The enterprise document management solutions for the Sanjiang provides a centralized document management, 

document control information rights centralized collaborative work platform, all aspects of document lifecycle information for effective management. To help customers improve the efficiency of document production, standardized processing, 

enhanced document security and information management and operations to reduce costs. Advantages of the entire 

program is reflected in:

• Reduce the document and information security risks

• Enterprise document management solutions to strictly control access to corporate documents and information to prevent disclosure of confidential information and reduce security issues arising from operational risk. These include:

- Integrated Information Rights Management Tools

- Can be flexibly customized documents, information access policies and templates

- Automatically save the document to access and amend the record, the traces realize Document Actions

- To prevent users from accidentally or maliciously deleted documents

• Provide a standard template document structure and improve the efficiency of the production of documents

• Enterprise document management solutions to help enterprises to standardize the Sanjiang document structure and 

templates, so that employees can be efficient and standard way to create professional documents, improve the efficiency of document production. These include:

- Unified document management platform

- Use a document library to centrally manage business documents

- Create a consistent document template

• unified document control and information sharing platform, efficient connect team members and partners

• Enterprise document management solution provides a collaborative work platform to strengthen the centralized 

management and control of the document. And provides a flexible, visualization, customizable document approval 

workflow, enhance document processing efficiency and collaboration. These include:

- Efficient collaborative work platform

- May be considered integrated instant messaging to communicate and collaborate

- Visualization, automated document approval process

- Can be flexibly customized document processing

- Automatically save the document revision history

Document editing locking mechanism to ensure the integrity of business documents

Article from: http: //www.eucainfo.com/html/product/productZSGL.html

2015-3-6 Edited by Andy

In the era of knowledge economy, successful companies tend to be in those who create new knowledge constantly. The 

enterprise is full of vitality.They create wealth is the main means of the knowledge, instead of the traditional capital, 

natural resources, and simple labor.it becomes the basic economic resources. The knowledge intensive enterprise operators 

often encounter some unprecedented problems: "people go goods go" tragic situation, customer source, the core technology 

once dominated by a few "key employees", work is inevitably occurred high earthquake risk of the Lord. If these defections, certainly it will cause the volatility of the enterprise, seriously even lead to the collapse of the enterprise.

Huge employee training costs and long internship, new employees to do work, because of the lack of appropriate background information and it is hard to get started. Some common practices of big companies are making training program for new 

employees. It leads to huge training expenses for business and employees, and long training time and a waste of human 

resources enterprise, even miss the development opportunity.

Often met in the real situation, all can be solved through the enterprise knowledge management system. Committed to 

maintaining the enterprise knowledge management knowledge, and through the open structure of the enterprise knowledge 

accumulation, collection and sharing, unified knowledge base structure, further sublimation to mining enterprise staff's 

creativity, make the enterprise get better growth. Knowledge management more than ten years of time, however, since there's just a matter of the two or three years in our country, most of the firms are more superficial understanding of the 

knowledge management. But in an age of knowledge explosion, brainstorming, an enterprise must face in its road technology accumulation, knowledge accumulation.Regardless of whether the enterprise is willing to, if not from the height of the 

strategy to deal with the problem of knowledge management, the development will be limited, in the face of competition and even is in danger of elimination.

So, how is a good enterprise knowledge management system? A global well-known consulting firm in their research report pointed out that the specific benefits gained by the enterprises import 

knowledge management after respectively is: can help companies make better decisions (71%), can the customer's master 

degree is higher (64%), can let the enterprise external environment change of the strain capacity more quickly (68%), 

employees can learn more skills (63%), can increase productivity (60%), can help enterprises to reduce costs (57%), can 

help enterprises to increase profits (52%). Can say the strong market demand will push the development of knowledge 

management product market.

Article from: http://jingyan.baidu.com/article/8cdccae967f05e315413cd0d.html

2015-3-26 Edited by Andy

I. Background

The rapid development of mobile Internet spawned transparency of information, and increasing the elimination of asymmetric information between customers and enterprises. Faced with numerous choices, customers urgently need more choices and more efficient auxiliary information. At present, information services for customers to choose the channel has become increasingly diverse, increasingly diverse forms of information, carrying terminal information becomes more intelligent. However, the same is what channels, what form, what kind of terminal to provide the information must be consistent to the customer service experience and perception. In short, information consulting services to our future customers is a highly collaborative unified service system. Nature of the service system is highly synergistic background support, which unified enterprise knowledge base is an important part indispensable.

Second, the program profiles

Enterprise knowledge management system to standardize the language to describe various types of packages and product information, event information, terminal information. In customer self-service or artificial process, you can use the search, comparison, mutual customers, robots, online consulting and other means of knowledge inspection. Enterprise knowledge management system will be used each contact channel network hall, palm hall, IM channels, business offices, etc. for customers and internal personnel.

Three main functions

Knowledge Management: including service configuration, knowledge classification tree maintenance, knowledge of the editorial entry, update and delete knowledge, knowledge of version management, new knowledge management, knowledge dissemination and audit management, knowledge management related knowledge storage management.

Knowledge Process Management: including storage process knowledge, knowledge modification process, knowledge delete process, knowledge publishing processes and knowledge feedback process.

Knowledge Search: including heat word search field maintenance, full-text search, the second search, attachment search, advanced search, classification statistics, sorting definitions, intelligent filtering, similarity search, hot word tips.

Knowledge application: including knowledge than right, knowledge distribution, knowledge subscriptions, knowledge publishing, knowledge authorization, knowledge collections, TAG management, self-service wizards, intelligent robots.

Knowledge communities include: Mutual Q, mutual Wikipedia, Help Forum, Blog, knowledge management and other incentives.

Data Interaction Management:

And customer service, network room, the palm room, short hall, solid business offices, self-service terminals and push query interface.

Retrieval interface experience and knowledge Case precipitation BSS systems.

Knowledge Assessment: Includes custom reports, graphical reports, time reporting, multidimensional analysis.

Knowledge Portal: including knowledge navigation, the latest knowledge, knowledge is recommended, hot, knowledge ranking, knowledge view and so on.

Systems management: management notification.

PROGRAMME Features

Entry design: customer service channel for diversity, difference, rigor features, we do entries knowledge storage design. In addition, a separate update, publish an item of knowledge, intelligence extraction associated with the entries (for example: Package), a truly knowledge "a little maintenance, multi-application" commitment.

Our Smart search:

It built up to 800,000 common thesaurus to make searching and other functions associated with more accurate and thesaurus in the course of automatic continuous optimization.

Through user behavior analysis and other technical means to continuously optimize the knowledge structure, search more intelligent, allowing users to be targeted in the ocean of knowledge.

3A level availability: The system can provide outwardly Class 3A (Anytime, Anywhere, Anyway) application of knowledge, provide WAP, SMS, MMS and other access methods, to ensure that any time, any place available knowledge platform.

Knowledge, production, personnel training combined

Knowledge management platform is also integrated with the production process, in order to achieve complete accumulation and exchange of experience, knowledge management, personnel training and knowledge chain operations.

Knowledge management platform and training system perfect fusion of providing knowledge, training, examination-end management.

Fifth, the interests of customers

Standardized knowledge management process to manage the acquisition of knowledge, publish, use, and quality control. Powerful knowledge retrieval and knowledge management applications provide critical support for the business operations of enterprises. Through the creation of a comprehensive knowledge base system, so easy to share knowledge and experience, and thus help implement actions. The systematic use of information content and expert skills, improve business innovation and rapid response capability, develop large-scale effect of knowledge, improve production efficiency and quality of staff skills that is the true meaning of Enterprise Knowledge Management System.

Article from:

http://www.soft78.com/article/2012-12/13-ff8080813b2e07db013b6fad7431215f.html

2015-4-28 Edited by Andy